Refund policy

Welcome to Proline100. By shopping with us, you agree to the terms below. We keep everything simple, transparent, and easy to understand.

Product Information

We do our best to describe and photograph products accurately. Because our beauty items are made in small batches, slight variations in color, texture, or packaging may occur.

Order Processing

Orders begin processing as soon as they are placed. For this reason, we’re not able to change or cancel orders once they enter production.

Shipping

Shipping times may vary based on carrier delays, weather, holidays, or high‑volume periods. Tracking information will be provided once your order ships.

No Returns

For hygiene and safety reasons, all beauty and personal‑care items are final sale. We do not accept returns, exchanges, or cancellations.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours by email or text so we can help resolve the issue.

No Phone Support

We do not offer phone support. All communication is handled through email or text for clarity and faster service.

Use of Website & Content

All product descriptions, images, and branding are the property of Proline100 and may not be copied or used without permission.