Welcome to the Proline100 Help Center

We’re here to make your shopping experience smooth, simple, and enjoyable. Find answers to common questions, get support with your order, and learn more about our products.

If you need help that isn’t covered here, reach out anytime — we’re happy to assist.

📦 Orders & Shipping

Where is my order?

Once your order ships, you’ll receive an email with tracking information. Tracking updates may take 24–48 hours to appear.

How long does shipping take?

Shipping times vary based on your location. Estimated delivery times are shown at checkout.

Can I change or cancel my order?

Orders begin processing quickly. If you need to make a change, contact us as soon as possible and we’ll do our best to help.

💄 Products & Ingredients

Are your products cruelty‑free?

Yes — all Proline100 products are cruelty‑free.

Are your products vegan?

Many of our products are vegan. Check each product page for full ingredient details.

How do I choose the right shade?

Each product page includes shade descriptions and photos. If you need help choosing, contact us and we’ll guide you.

🔄 Returns & Replacements

What is your return policy?

We accept returns for items that arrive damaged, defective, or incorrect. For full details, visit our Refund Policy page.

How do I request a replacement?

Email us with your order number and a photo of the issue. We’ll review your request and send a replacement if eligible.

💬 Contact Us

Need help? We’re here for you.

Email: service@proline100.com We typically respond within 24–48 hours.

📝 Additional Resources

• Refund Policy

• Shipping Policy

• Privacy Policy

• Terms of Use